How Do You Integrate With Our Jane Account?

Due to our close partnership with the Jane team, when you sign up for a Clinic Site, we are given access to the information you have on your Jane site. Our system takes your logo, location, hours, providers, and other important information for your website. Once we have that, we can use it to populate your website with the information.

Our software automatically checks and refreshes your website based on changes that you make to your Jane account. We've taken away all that work of maintaining your website. 

How Do You Bring A Site Over If You Already Have A Website?

There’s no way to migrate a site over to a new platform other than copying and pasting material from one site to another. 

Clinic Sites offers a Site Migration Service where we bring over the old site for you. The cost of this service is $490 USD. You get a fresh, updated site that is synced up with your Jane account. When it’s time to “go live” with the new site, you need to access your domain and point the domain records to our server. We explain that here.

What Platform Is Used To Build The Sites?

We've built our platform ourselves. Over the past ten years, we've seen over 800 businesses and organizations using our software, and giving us feedback. We believe we there is no platform better to make a website these days.

Our clients love how they can make edits, create new landing pages, and add new content simply and quickly. We've added all kinds of features over the years that our clients have enjoyed.

That's the best part about having our own platform. When one website gets a new feature, everyone benefits as well. Our clients love their sites and they only get better.

Is It Search Engine Optimization (SEO) Friendly?

We work hard to make sure our sites are very Google-friendly. On top of making sure it is simple and quick to add keyword-rich content (because great content is always king), we have provided our clients with several tools they need to maximize their SEO:

  • Customizable Page Titles and Description for every page
  • Image Alt Tags on every image
  • Fast servers for quick loading
  • Premium site security through CloudFlare
  • Mobile optimized
  • Quickly hook up your Google Analytics and Google Search Console in minutes

Honestly, the most important feature for getting the best in your SEO is to write amazing content that scratches the itch with your ideal customer. You'll love how easy it is to make changes so much, you'll look forward to content creation. 

What Do You Do To Improve SEO?

We know how important it is to rank well on Google.

We've made our sites Google-friendly. This means they are mobile optimized, fast-loading, and make creating excellent content simple and engaging.

We want to give clinic owners the opportunity to do their own SEO because we know how expensive it can be to hire someone to do it ($750-1000/mo). We've put together a series of articles about SEO on our Knowledge Base.
You can see our public SEO training here: https://help.clinicsites.co/programs/seo

The alternative is to hire an SEO agency to do the SEO for you. There is nothing that an external agency has ever requested that our platform could not do (Image alt-tags, page titles/descriptions, etc).

How Do I Make Changes On My Site?

Feeling like you "own" the content on your site is critical for keeping your site updated and content fresh. We give you and your team individual accounts with varying levels of editing capabilities. Once you login, you will be able to edit text, change images, adjust colors, add new blocks, blogs, and even create entire pages.

We have a Knowledge Base that gives you all the information you need to customize and adjust your site all you want. 

Visit The Knowledge Base
Can You Handle E-Commerce Or Gift Cards?

Yes we can. We are Shopify partners. This means that we can fully integrate your site with a Shopify account and cart.

If you already have an account with another e-commerce provider, we can work with them too. All we need is a snippet of code exported from their platform. We can easily embed it into any of our blocks.

If you would like to offer gift certificates, we recommend creating a landing page with a button to a Stripe or PayPal product page.

Those sites are trusted and can handle the money for you. Here's an example of a client doing just that: https://www.amarillochiropractor.com/pages/gift-card

What do I do if I have problems with my site or need help?

We have a growing Knowledge Base to equip our clients to get the resources they need to build the best possible site.

As part of our monthly hosting fee, all of our clients have access to our customer support email: support@clinicsites.co. 

Our customer support email is accessible for the entirety of your partnership with us. From here we provide lightning-quick tech support and answer any questions you may have regarding your site.

This is also the email to use if there are any new ideas or changes that you would like to make to your site and need help completing it. 

Will This Service Affect My Emails?

If the transition is done right between your old site and your new site, your emails should not be affected. We don’t provide email support as a part of our website service.

Emails are handled through your domain and another provider such as GSuite, Outlook, or Telus.

What's Included in the Monthly Website Hosting & Support Fee?

From day one, we've understood that clinics are looking to keep costs down and it's been our goal to keep things affordable. As you likely know, we provide our ongoing website hosting and support for a monthly fee of $39, plus tax. To some, this fee will be a new line item in your budget and so we wanted to take the time to explain the value in it.

Here’s what we include in our $39 Hosting & Support Plan:

1. Unlimited Technical Support

We like to think of ourselves as your remote staff, always a phone call or email away. Never again do you need to find yourself struggling with your website. You can rest easy knowing that we’re here to help and that no problem is too big or small.

This saves you: Approximately 1-2 hours per month, solving website issues.

2. Ongoing Website Maintenance

Much like a car, websites require regular care and maintenance in order to continue running efficiently. We include that maintenance in our service and the monthly support fee is the only website invoice you’ll ever receive from us. For the duration of your website, we’ll repair and improve your website features at no additional cost to you.
Saving you: Money (if you’re paying a developer) or Time (if you're using an administrator/staff to maintain the site)

3. Website Hosting

Most hosting providers will limit the space your website can take up on the server. Knowing the requirements of a typical website, we have included all the space your website will require and are ready to handle any reasonable amount of images, files, and pages that your website needs. 

Standard cost: $10/month

4. Regular Website Improvements

To us, this is the biggest difference we can make.

We wanted to end the cycle of turning over your website every five to ten years. We built our platform in a way that would allow your website to grow and improve on a daily basis. Essentially, five years from the day you launch your website, it will have received five years of advancements and will be as modern, timely, and functional as it was on day one.

This saves you: Approximately $1000 every 5 years and lots of time setting up a new website. There will be no need for a new website in 5 years. 

At the end of the day, we’re just excited to be able to provide clinics with peace of mind when it comes to their website. We realize it may be an additional fee from what you’re currently paying, but we also believe that a great website that continues to work well is one of the strongest investments your clinic can make. It will be the new front door and the primary tool in helping to draw new families to your clinic. 

What are the benefits of having a service agreement with us? 

1. Consolidation of Services

We believe that we can make your life a lot simpler by keeping the 5 services list above under one roof. With every function taking place by the same team means saving a lot of headaches down the road. For example, you could be encountering a problem with your website and the systems administrator tells you it's the programmer's problem, and the programmer tells you it's the systems administrators problem.

2. Predictability of Cost

Working outside of a monthly agreement means that the invoices you receive for work done each month could fluctuate. Knowing the set costs will allow you to budget for your website and spread the development costs out over time.

Hope this helps makes sense of the cost and if you have any thoughts of questions on this, don’t hesitate to get in touch!

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